Raising Cane's Chicken Fingers

Terms Of Use

LAST UPDATED: January 1, 2020

1. YOUR CONTRACT WITH RAISING CANE’S

These Terms and Conditions of Use (“Terms of Use”) are between you and Raising Cane’s Restaurants, L.L.C., its affiliated entities, and franchisees (collectively, “Raising Cane’s”, “we”, “us”, and “our”) and apply to any website, mobile application, online services or program (individually a “Digital Service,” and collectively, the “Digital Services”) that expressly adopt and display or link to these Terms of Use. By accessing and using the Digital Services, you, the user, (“you” and “your”) acknowledge and agree to accept and be bound by these Terms of Use. If you do not agree to these Terms and Conditions of Use, then you should not use Raising Cane’s Digital Services. IMPORTANT: These Terms of Use include a class action waiver and resolution of disputes by arbitration instead of in court.

2. CHANGES

We reserve the right at any time to update, change, modify, or revise these Terms of Use. Any changes will become effective upon posting as indicated by the "Last Updated" date at the top of this page. Your continued access to or use of the Digital Services after any such changes indicates your acceptance of the Terms of Use as modified.

3. ACCOUNTS, PASSWORD, AND SECURITY

To access a Digital Service or use some of its resources, you may be asked to provide certain personal details or other information to register and create an account. It is a condition of your use of the Digital Services that all information you provide is correct, current, and complete. You further agree to maintain and update your account information, as needed, to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account username and password. You should not permit others to use your account and you may not use anyone else's account at any time. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

We reserve the right to withdraw, amend, disable, or suspend a Digital Service and any service or material we provide through a Digital Service, in our sole discretion with or without notice. We will not be liable if for any reason all or any part of a Digital Service is unavailable at any time or for any period. From time to time, we may restrict access to some or all parts of the Digital Service to users, including registered users, if any.

We have the right to disable any user name, password, or other identifier, if any, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

4. ADDITIONAL TERMS

Some Digital Services may be subject to additional or different terms, conditions, and policies, including click-through agreements that require your acceptance or official rules for a sweepstakes, contest, special offer, survey, or program (“Additional Terms”). Such Additional Terms, which are incorporated by reference into these Terms of Use, are intended to supplement, not replace, these Terms of Use. However, to the extent there is a conflict between any Additional Terms and these Terms of Use, the Additional Terms will control.

5. PRIVACY

Your use of the Digital Services is also subject to our Privacy Policy, which is available online here (“Privacy Policy”) and is incorporated into and made a part of these Terms of Use. The Privacy Policy is subject to change, and you are encouraged to review the Privacy Policy whenever you supply Raising Cane’s with any information.

6. PROPRIETARY INFORMATION

The material and content accessible from the Digital Services is owned, licensed, or controlled by Raising Cane’s (“Content”) and is proprietary information of Raising Cane’s or the party that provided the Content to us, and Raising Cane’s or such party retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, rented, leased, distributed, modified, or transmitted in any way without our prior written consent. In doing so, you may not remove or alter, or cause the removal or alteration of, any copyright, trademark, trade name, service mark or any other proprietary notice or legend appearing on any of the Content. Modification or use of the Content, except as expressly provided herein, may violate our intellectual property rights or a third party’s rights. Neither title nor intellectual property rights in the Content are transferred or licensed to you by these Terms of Use or your access of the Digital Services.

7. RESTRICTIONS ON USE

You may use the Digital Services only for your personal, non-commercial purposes. You agree not to use any Digital Service in any way that violates any applicable federal, state, local, or international law or regulation. You may not use any Digital Service, or any of the Content and material owned, licensed, or controlled by Raising Cane’s for any other purpose, including any unpermitted commercial purpose, unless we provide prior written consent to such use.

You agree not to:

  1. decompile, reverse engineer, disassemble, modify, reduce a Digital Service to human perceivable form or create derivative works based upon the Digital Service or any part thereof;
  2. disable any licensing or control features of the Digital Service;
  3. “frame” the Digital Service or any portion thereof or otherwise cause the Digital Service or its contents to appear to be provided by anyone except Raising Cane’s;
  4. merge the Digital Service or materials with another program or create derivative works based on the Digital Service or materials;
  5. remove, obscure, or alter any notice of the copyright or other proprietary legends on the Digital Service or materials;
  6. sublicense, assign, translate, rent, lease, lend, resell for profit, distribute, or otherwise assign or transfer Content or access to the Digital Service to others;
  7. use the Digital Service by means of any automated program, expert system, electronic agent or “bot,” and shall not give any person or entity access to the Digital Service;
  8. utilize any “scraping,” copying, republishing, licensing, or selling the data or information on the Digital Service;
  9. hyperlink to a Digital Service;
  10. use, or allow the use of, a Digital Service in contravention of any federal, state, local, foreign or other applicable law, or rules or regulations of regulatory or administrative organizations; or
  11. otherwise act in a fraudulent, illegal, malicious or negligent manner when using a Digital Service.

In addition, you are prohibited from “co-branding” a Digital Service without our prior written consent. ("Co-branding" means displaying a name, logo, trademark or other means of attribution or identification of any party in a manner reasonably likely to give a user the impression that the other party has the right to display, publish, or distribute the Digital Service or its Content.) You will cooperate fully with Raising Cane’s in causing any unpermitted or unauthorized activity of yours or a third party authorized by you to cease immediately. To the extent that such unpermitted or unauthorized use continues after notice from Raising Cane’s, you agree to pay or reimburse us for any and all costs associated with ending or terminating such use.

You agree not to impersonate or attempt to impersonate the Raising Cane’s, a Crewmember, another user or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).

8. CONFIDENTIAL INFORMATION AND TRADE SECRETS

Certain information provided to you by Raising Cane’s through non-public portions of a Digital Service may be confidential or trade secret information. You may use or disclose such information only to the extent necessary for the purpose it was disclosed to you. You may not use the Digital Services to circumvent the terms of any confidentiality agreement or in any other manner that is not consistent with the business purpose of the Digital Service. When reasonable, you must return or destroy such information when you have fulfilled such purpose.

9. THIRD PARTY SERVICES, CONTENT, AND WEBSITES

The Digital Services may integrate or contain services and content provided by third parties and may contain links to websites and digital platforms operated by third parties. Raising Cane’s does not control and shall have no responsibility or liability for such services, content, websites, and digital platforms, which you access and use at your own risk. You should review the terms of use and privacy policy applicable to each service, website, and digital platform you access or use.

RAISING CANE’S MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE CONTENT OF THIRD-PARTY WEBSITES. ALL LINKS ARE PROVIDED TO YOU “AS-IS” “WHERE IS,” AND WE SPECIFICALLY DISCLAIM ANY WARRANTIES WITH REGARD TO COMPLETENESS OR ACCURACY OF THESE LINKS OR THE WEBSITES THAT ARE LINKED TO THIS WEBSITE. THE INCLUSION OF ANY LINK TO A THIRD-PARTY WEBSITE DOES NOT NECESSARILY IMPLY RAISING CANE’S ENDORSEMENT OF OR AFFILIATION WITH THAT WEBSITE.

10. SUBMISSIONS

You agree not to submit any unsolicited ideas, concepts, methods or techniques for new or proposed services or products, through the Digital Services or otherwise. However, should you do so, you hereby grant to Raising Cane’s the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all stories, anecdotes, content, remarks, suggestions, ideas, graphics, inventions, methods, process, algorithms, or other information communicated to us through a Digital Service (collectively, the “Submission”), and to incorporate any Submission into other works in any form, media, or technology now known or later developed.

We may, but shall not be obligated to, in our sole discretion, post any Submission on any Digital Service, with or without attribution, and without the requirement of permission from or payment to you or any third party. We may refuse or edit Submissions for any or no reason at all. This includes those Submissions that, in our sole discretion, violate these Terms of Use, are inappropriate, represent us negatively or is inconsistent with Raising Cane’s brand, character, or reputation.

You are fully responsible for your Submissions. You represent and agree that any statements you make about us or any of our products, services, or programs in any Submission accurately reflect your personal beliefs and experiences with us and our products and services, and any opinions submitted are true to the best of your knowledge.

You agree that your Submissions comply in all respects with these Terms of Use and shall not be made on behalf of any person or entity without their prior written consent. You may not include any content (e.g., text, photos, images, quotes, logos, etc.) that is the property of another (e.g., protected by copyright, trademark, rights of privacy or publicity, or other intellectual property rights), unless you have express, written permission to do so.

11. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Raising Cane’s, its subsidiaries, licensors, content providers, service providers, crewmembers, agents, officers, directors and contractors (the “Indemnified Parties”) from any breach of these Terms of Use by you, including any use of the Content other than as expressly authorized herein, and any claim that your Submission violates a third party’s intellectual property or other rights, including the rights of publicity and privacy, or defames a third party. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the Content and the Digital Service.

12. TRADEMARKS

All trademarks, including logos, appearing in the Digital Services (collectively, the “Marks”) are the property of Raising Cane’s or the party that provided us the Marks, and we or such party retain all rights with respect to such respective Marks. No rights in any Marks are granted to you by these Terms of Use or your access to Digital Services. The Raising Cane’s name and logo may not be used in any way, including in advertising or a hyperlink, or publicity pertaining to distribution of Content without prior written permission.

13. COPYRIGHT INFRINGEMENT NOTIFICATION

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. Copyright Law. If you believe in good faith that materials available on the Raising Cane’s Digital Services infringe upon your copyright, then you (or your agent) should send us a notice requesting that we remove the material or block access to it. If you believe in good faith that someone has wrongly submitted a notice to us under this paragraph, then you should send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See https://www.copyright.gov/ for details.

If you believe in good faith that your work has been improperly reproduced on Raising Cane’s Digital Services, then please provide us with the following information: (1) your name, address, telephone number, email address; (2) an electronic or physical signature of the copyright owner of the exclusive right or of the person authorized to act on behalf of the owner; (3) identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at the site; (4) the applicable Raising Cane’s Digital Service and identification or a description of where the alleged infringing material is located within such Digital Service; (5) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Notices should be sent to:

Legal Department

Raising Cane's Restaurants, LLC

6800 Bishop Road

Plano, TX 75024

Phone: 9727693100

Email: LegalRequests@raisingcanes.com

We suggest that you consult with a legal advisor before filing a notice or counter-notice. Please note that there may be penalties for false claims under the DMCA.

14. DISCLAIMER

TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, (i) THE DIGITAL SERVICES ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND RAISING CANE’S HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE DIGITAL SERVICES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT AND WARRANTIES ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE; (ii) RAISING CANE’S MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE DIGITAL SERVICES WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, UNINTERRUPTED OR ERROR-FREE, WILL MEET YOUR REQUIREMENTS, OR THAT DEFECTS WILL BE CORRECTED; (iii) RAISING CANE’S IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS OR OMISSIONS; AND (iv) YOU ASSUME TOTAL AND SOLE RESPONSIBILITY AND RISK FOR YOUR USE OF THE DIGITAL SERVICES.

APPLICABLE LAW MAY NOT ALLOW THE EXCLUSIONS OR LIMITATIONS SET FORTH ABOVE, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

15. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, IN NO EVENT SHALL RAISING CANE’S, ITS AFFILIATES, EMPLOYEES, OFFICERS, REPRESENTATIVES, SERVICE PROVIDERS AND SUPPLIERS BE RESPONSIBLE OR LIABLE FOR PERSONAL INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES, INCLUDING LOST PROFITS, LOST REVENUES, LOSS OF DATA, LOST BUSINESS OPPORTUNITIES AND/OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING IN ANY WAY TO THE DIGITAL SERVICES, OR UNAUTHORIZED ACCESS TO OR USE OF THE DIGITAL SERVICES OR RAISING CANE’S SERVERS, OR ANY PERSONAL, FINANCIAL OR OTHER INFORMATION STORED THEREON OR IN TRANSIT THERETO, WHETHER BASED IN TORT, STRICT LIABILITY, BREACH OF CONTRACT, BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER RAISING CANE’S WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE DIGITAL SERVICES IS TO STOP USING THE DIGITAL SERVICES.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU.

16. MANDATORY BINDING INDIVIDUAL ARBITRATION

Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court.

Arbitration is the submission of a dispute to a neutral arbitrator, NOT a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator generally can award the same damages and relief to you that a court can award under the law and must honor the terms and conditions in these Terms of Use.

a. Arbitration Agreement with Class Action Waiver

You and Raising Cane’s agree that any dispute, controversy, or claim arising out of or relating to the Terms of Use, including the determination of the scope or applicability of the Terms of Use, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not class wide or collective) binding arbitration, except that you or Raising Cane’s may take claims to small claims court if they qualify for hearing by such a court. You also agree that these Terms of Use shall apply to any dispute with other parties arising out of or relating to the Terms of Use, including the determination of the scope or applicability of the Terms of Use to arbitrate, regardless of the date of accrual of such dispute, except that you or any such third parties may take claims to small court if they qualify for hearing by such a court.

YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST THE RAISING CANE’S ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING and that any arbitration under these Terms of Use take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.

You and Raising Cane’s agree to waive the right to trial by jury. This Terms of Use arbitrate extends to claims that you assert against other parties arising out of or relating to the Terms of Use. The Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.

The agreement to arbitrate shall survive termination of this Terms of Use. Notwithstanding anything to the contrary, if any part of the agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and Raising Cane’s waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

b. Arbitration Procedures

Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures, including the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness, (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. To begin an arbitration proceeding against Raising Cane’s, you must serve Raising Cane’s registered agent for service of process at. Each franchisee agrees that Raising Cane’s may accept service of process on its behalf.

Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules.

The arbitration shall take place in Plano, Texas or at the option of the party seeking relief, by telephone, online, or via written submissions alone, and be administered by JAMS. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

The arbitrator shall not award relief in excess of what is allowed by applicable law and the Terms of Use. Arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. The arbitrator shall not have the power to commit errors of law or legal reasoning, and the parties agree that any declaratory or injunctive award may be vacated or corrected on appeal by either party to a court of competent jurisdiction for any such error. Each party will bear its own costs and fees on any such appeal. Judgment on the award may be entered in any court of competent jurisdiction.

17. GOVERNING LAW

The laws of the State of Texas, without regard to principles of conflict of laws, apply to these Terms of Use. If any part of these Terms of Use are unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

18. NOT A SECURITY OFFER

None of the communications made through the Digital Services should be construed as an offer to sell any franchise; nor is any such communication directed to residents of any jurisdiction requiring registration of the franchise before it is offered or sold in the jurisdiction. No franchises will be sold to any resident of any such jurisdiction until the offer has been exempted from the requirements of, or duly registered in and declared effective by, such jurisdiction and the required Franchise Disclosure Document (if any) has been delivered to the prospective franchisee before the sale in compliance with applicable law. If you have any questions concerning the registration status of franchises in your jurisdiction, please contact heycanes@raisingcanes.com or call 1.866.55.CANES (1.866.552.2637).

19. MOBILE DEVICES

If you access or use Digital Services on a mobile device, messaging, data, roaming, and other charges may apply. Raising Cane’s mobile applications may not work with your device. Raising Cane’s mobile applications may be subject to Additional Terms of your mobile network provider.

20. CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT DISCLOSURE STATEMENT

The California Transparency in Supply Chains Act of 2010 Disclosures

Raising Cane’s Support of Human Rights in Our Business Practices

We are committed to social responsibility, both as an employer and in how we do business. Our goal is to ensure human rights are upheld for all involved in our supply chain, and that individuals experience safe, fair, and non‐discriminatory working conditions. Raising Cane’s is committed to complying with the law and conducting all activities in accordance with the highest ethical standards.

Overview of Raising Cane’s actions to support human rights

Raising Cane’s recognizes fair labor practices as being an inherent part of human rights, and Raising Cane’s key actions in support of human rights include:

  • Raising Cane’s prohibits human trafficking and slavery in its supply chain. Although Raising Cane’s does not engage in third party verification to evaluate and address risks, all complaints filed through Raising Cane’s hotline (described below) are promptly and thoroughly investigated and handled as appropriate.
  • Raising Cane’s requires its suppliers to adhere to Raising Cane’s standards with respect to all aspects of business dealings. At this time, audits are not conducted.
  • Raising Cane’s requires suppliers that provide materials to our business to agree to act in accordance with all applicable international, federal, state, and local laws and regulations.
  • Because Raising Cane’s believes in fair labor practices as being an inherent part of human rights, Raising Cane’s maintains internal accountability standards for its employees and/or contractors. Raising Cane’s provides a toll-free, confidential hotline for Raising Cane’s employees and business invitees to report all potential issues and concerns. Each report is investigated by Raising Cane’s. Raising Cane’s also requires its employees to adhere to Raising Cane’s policies and procedures, however, training on slavery and human trafficking is not provided at this time.

Raising Cane’s maintains a Business Ethics Policy and Employment Policies that include maintaining a professional, safe, and humane work environment for our Crewmembers, contractors, and visitors. Raising Cane’s will not use physical or psychological disciplinary tactics. Additionally, Raising Cane’s will not subject Crewmembers to threats of violence, sexual harassment, or psychological abuse. Raising Cane’s will not use forced labor, including imprisonment, indentured, bonded, or any other form of compulsory labor, nor will it use persons younger than 16 years of age in any of its restaurants or offices.

Raising Cane’s will meet all legal requirements for wages and benefits where it conducts its business and will meet industry standards. Raising Cane’s will provide workers with a safe and healthy work environment in compliance with all applicable laws and regulations.

Raising Cane’s will update this notice to reflect improvements and progress in preventing and addressing potential human rights violations in our supply chain, particularly in the areas of slavery and human trafficking.

21. CONTACT US

If you have any questions concerning Raising Cane’s Terms of Use, please feel free to contact us:

Web form: www.hicanes.com

Phone: 833.HI.CANES (833.442.2637)

Write Us at: RAISING CANE’S, 6800 Bishop Rd., Plano, TX 75024

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