Raising Cane's Crew members working in the Drive-Thru.

Raising Cane's Crew W-2 Portal

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W-2 FAQs

How do I get my W-2 Form?

Current Crewmembers – Your electronic W-2 will be available by logging into Workday. Reference the Workday Reference Aid HERE.

If you did not consent to receive your W-2 electronically then your W-2 will be mailed to the current Home Address in Workday by January 31, 2024.

Former Crewmembers – Your electronic W-2 will be available by logging into the ADP Portal.

If you did not consent to receive your W-2 electronically then your W-2 will be mailed to the current Home Address in Workday by January 31, 2024.

Former Crewmembers – If you are a former Crew Member and do not have an account with ADP, simply create one selecting 'Get Started' button.

When will I get my W-2 Form?

2023 W-2’s will be posted electronically or mailed by January 31, 2024.

I either didn’t receive or I lost my W-2 Form, what do I do?

All printed W-2 forms are postmarked by January 31st. Please allow a minimum of two weeks to receive the W-2 via the U.S. Postal Service.

Current Crewmembers – An electronic copy is available by logging into Workday. Reference the Workday Reference Aid HERE.

Former Crewmembers – An electronic copy is available by logging into the ADP Portal.

If you would like a printed copy, please reach out to [email protected] and include the following:

1. Name

2. Last 4 Digits of Social Security Number (please do not send your full social security number via email)

3. City and State of the Restaurant where you worked

4. Your Current Mailing Address (including Apt # or Unit #) City, State & Zip Code

My address on the W-2 is incorrect, what should I do?

A corrected W-2 is not required for a change in address. If you need to change your address, reach out to [email protected] and include the following:

1. Name

2. Last 4 Digits of Social Security Number (please do not send your full social security number via email)

3. City and State of the Restaurant where you worked

4. Your Current Mailing Address (including Apt # or Unit #) City, State & Zip Code

The Name or Social Security Number is wrong on my W-2, what should I do?

The name and social security number printed on your W-2 must match the information on your Social Security Card. Once a name or social security number correction has been completed, a W-2C will be provided to you. Please allow a minimum of two weeks for processing.

Current Crewmembers – Initiate the applicable change in Workday

Legal Name Change:

Click on the Personal Information worklet
In the Change section, click Legal Name
Enter changes & attach social security card
Social Security Cards are required to be attached before the change can be submitted

Edit SSN/Government ID:

Click on the Personal Information worklet
In the View section, click About Me
In the red menu bar on the left, click Personal
In the top menu bar, click IDs
Click Edit
In the dropdown menu, Change My Government IDs
In the National IDs section, enter the social security number listed on social security card into the Add/Edit ID field
Attach social security card
Social Security Cards are required to be attached before the change can be submitted
Click Submit
Former Crewmembers – Send a copy of your Social Security card to [email protected] and request a W-2 correction.

My wages on my W-2 do not match my final check stub of the year or I was shorted pay. How do I research this to see if there is a problem?

The W-2 reflects taxable earnings while the check stubs reflect total earnings. Your Form W-2 is a summary of the taxable earnings received in a calendar year. For the calendar year 2023, paychecks dated 01/03/23 – 12/30/23 are included on the 2023 W-2.

The check for the last two weeks of 2023 is not included on my W-2. Is this correct?

Yes, this is correct. The W-2 Form is based on paycheck date, not pay period dates. Any compensation paid to you in 2023 is considered 2023 income. The pay period beginning 12/21/23 was paid on 1/10/24 and is therefore not considered income for 2023. It will be part of your 2024 W-2 Form.

My W-2 does not reflect my current salary. How come?

Your W-2 does not reflect your annual salary; it reflects taxable, calendar year wages. The fiscal dates that your W-2 covers are from 01/03/23 – 12/30/23.

What if I didn’t have any federal or state taxes withheld according to my W-2?

You may not have had any federal and state withholding taxes if you claimed a withholding exemption, dependents, and or made adjustments for other tax credits/deductions on your W-4 form for the year. In addition, if your earnings are under a certain threshold, you may not have been subject to any federal and state withholding taxes.

I worked at more than one Raising Cane’s this year, will I receive separate W-2 forms from each Restaurant?

You will receive one W-2 that includes the combined wages and taxes withheld for all Company owned Restaurants during the calendar year.

I need my W-2 from a previous year. How do I get a copy?

Current Crewmembers – An electronic copy is available for years 2018 – 2022 by logging into Workday. Reference the Workday Reference Aid HERE.

Former Crewmembers – Please reach out to [email protected] and include the following:

1. Name

2. Last 4 Digits of Social Security Number (please do not send your full social security number via email)

3. City and State of the Restaurant where you worked

4. Your Current Mailing Address (including Apt # or Unit #) City, State & Zip Code

Do I need to remember any login information from when I was employed at Raising Cane's?

You will not need to remember any login information from when you were working with Raising Cane's, you will be creating a new account with ADP.

I'm not able to make an account with ADP because my phone number and/or email are no longer valid, how do I make the Account?

If your phone number and/or email are no longer up to date, please reach out to the email address: [email protected] and include the following information in the body of the email:

Your first and last name
The city and state of the location you used to work at
The last 4 digits of your social security number (please do not send your full social security number in an email)
Your updated phone number and email address

I already have a pre-existing ADP account through another employer, will I still be able to access my Raising Cane's W-2?

Please reach out to the email address: [email protected] and include the following information in the body of the email:

Your first and last name
The city and state of the location you used to work at
The last 4 digits of your social security number (please do not send your full social security number in an email)
The exact issue you are experiencing (include screenshots if possible)

I'm seeing W-2's from other employers but I'm not seeing my Raising Cane's W-2. How do I obtain that?

If you're not seeing your Raising Cane's W-2 after making your ADP account, please reach out to the email address: [email protected] and include the following information in the body of the email:

Your first and last name
The city and state of the location you used to work at
The last 4 digits of your social security number (please do not send your full social security number in an email)
The exact issue you are experiencing (include screenshots if possible)

I tried to create an ADP account and it states that it is only for terminated employees even though I am not currently a Crewmember.

If ADP is stating you are not, please reach out to the email address: [email protected] and include the following information in the body of the email:

Your first and last name
The city and state of the location you used to work at
The last 4 digits of your social security number (please do not send your full social security number in an email)
The exact issue you are experiencing (include screenshots if possible)