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Raising Cane's Gift Card Terms and Conditions

Last Updated: February 2023

The following Raising Cane’s® Gift Card Terms and Conditions (the “Gift Card Terms”) describe the terms and conditions that apply to use of Raising Cane’s Chicken Fingers Gift Cards (“Physical Gift Card(s)” and Raising Cane’s Chicken Fingers e-Gift Cards (“e-Gift Card(s),” and collectively, the “Gift Card(s)”). Any differences between the terms or functionality of Physical Gift Cards and e-Gift Cards are noted in these Gift Card Terms. 

These Gift Card Terms are a legal and binding agreement between you (the “Gift Card Holder”) and Raising Cane’s Gift Cards, LLC (“Gift Card Company”), and, as applicable, Raising Cane’s Restaurants, LLC, and its affiliates, subsidiaries, and related entities, (collectively, “Raising Cane’s”), or the respective licensed Raising Cane’s franchisee that issued and sold your Gift Card (a “Franchisee”). By purchasing, accepting, or using a Gift Card, you agree to be bound by these Gift Card Terms, and, as applicable, the Raising Cane’s Privacy Policy https://www.raisingcanes.com/privacy-policy and Terms of Use https://www.raisingcanes.com/terms-of-use. If you do not agree with the Gift Card Terms, Privacy Policy, or Terms of Use, do not purchase, use, or accept a Gift Card. 

THESE GIFT CARD TERMS CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT, AS SET FORTH BELOW, AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS, AND INCLUDE REQUIRING THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS, A WAIVER OF JURY TRIALS, AND A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS.

1. About Your Gift Card. Gift Cards are not debit or credit Gift Cards. Gift Cards are closed-loop gift Gift Cards, which means they are only redeemable for purchases made at participating Raising Cane’s restaurants. Gift Cards sold at a Raising Cane’s location that is owned and operated by Raising Cane’s or an affiliate, as well as Gift Cards sold online at https://raisingcanesgear.com/pages/gift-cards, are issued by Gift Card Company, and Gift Card Company is the sole legal obligor to the Gift Card Holder with respect to such Gift Cards. Raising Cane’s (other than Gift Card Company) bear no responsibility or liability for any of the Gift Cards, and you hereby knowingly release Raising Cane’s (other than Gift Card Company) from any and all liability or claims of any nature whatsoever arising in connection with the Gift Card. Any information shared as a result of online purchases of Gift Cards will be subject to our privacy policy, available at https://www.raisingcanes.com/privacy-policy.

Gift Cards issued by Gift Card Company may also be sold by third-party distributors, and may be subject to additional terms; please contact the third-party distributor for additional terms. Gift Cards that are sold at a Franchisee-owned location are issued by and represent the sole obligation of such Franchisee; Gift Card Company and Raising Cane’s shall not be liable to you with respect to such Gift Card. If you are unsure who is the issuer of your Gift Card, please call our toll-free number, 1-866.55.CANES(22637). You hereby agree to release Gift Card Company and Raising Cane’s from all liability related to Franchisee-issued Gift Cards, and you hereby agree to release the Franchisees from all liability related to Gift Card Company-issued Gift Cards. Regardless of whether your Gift Card was issued by Gift Card Company or a Franchisee, these Gift Card Terms apply to the Gift Card.

2. Redemption. Your Gift Card is redeemable only for purchases of food, beverages, and merchandise at participating Raising Cane’s restaurants, or food and beverage purchases through the Raising Cane’s Mobile App or the Raising Cane’s website.  Gift Cards are NOT redeemable for merchandise purchases outside of a Raising Cane’s Chicken Fingers restaurant, including merchandise available at www.raisingcanesgear.com.

Raising Cane’s gift cards are not redeemable for cash except where required by law. Gift Cards have no value until sold and activated. Gift Cards are not redeemable to purchase another Gift Card or toward a previous purchase. Gift Card Company, Raising Cane’s and the Franchisees reserve the right to refuse to honor any Gift Card in the event of a disputed credit Gift Card charge, bounced check or other failure of consideration, or Gift Card Company's, Raising Cane’s or a Franchisee’s reasonable belief or suspicion that the attempted use of the Gift Card is fraudulent, unlawful or in violation of these Gift Card Terms.

Gift Cards may not be accepted at certain Raising Cane’s licensed or Franchisee-owned locations, including: Virginia Commonwealth University (805 W Grace St., Richmond, VA), Alabama University (210 Mc Corvey Dr, Tuscaloosa, AL), University of Tennessee (1659 Cumberland Ave., Knoxville, TN), Ole Miss (900 Hill Drive, Oxford, MS), Clemson (511 Fort Hill Street, Clemson, SC), East Carolina University (501 E Tenth Street, Greenville, NC).  

3. Balance Inquiry. For balance inquiry, visit https://raisingcanes.wgiftcard.com/rbc/raisingcanes. You may also inquire regarding your balance at a participating Raising Cane’s or participating Franchisee restaurant location. The balance you receive when inquiring is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed.

4. No Expiration; No Fees. Gift Cards do not expire. No fees for inactivity or service fees apply to any Gift Cards

5. Reloadable. Gift Cards may be reloaded with additional value.  Physical Gift Cards may be reloaded by visiting a Raising Cane’s restaurant location, or at the Franchisee restaurant location where the Gift Card was purchased. 

6. No Refunds. No refunds are permitted with respect to the Gift Cards. All sales of Gift Cards are final.

7. Lost, Damaged, or Stolen Gift Cards; Unauthorized Use. Lost, damaged or stolen Gift Cards will not be replaced or replenished. Gift Card Company, Raising Cane’s and the Franchisees are not responsible for unauthorized Gift Card use.

8. Resale Prohibited. You may not sell a Gift Card or otherwise barter for its exchange. However, you may transfer a Gift Card to another person for no monetary consideration (e.g., as a gift).

9. Maximum Value. You may not associate more than $2,000 with a Gift Card on any day, either through purchase or reloading (or a combination of both). In addition, you may not purchase or obtain multiple Gift Cards with a value of more than $10,000 in any one day regardless of location. 

10. MANDATORY BINDING INDIVIDUAL ARBITRATION​ AND CLASS ACTION WAIVER.

PLEASE READ THIS SECTION CAREFULLY.  IT AFFECTS LEGAL RIGHTS THAT YOU MAY OTHERWISE HAVE AND REQUIRES INDIVIDUAL FINAL AND BINDING ARBITRATION OF MOST DISPUTES INSTEAD OF RESOLUTION IN COURT.

THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND THE APPLICABLE ENTITY, THE FRANCHISEE, OR GIFT CARD COMPANY, AS APPLICABLE (THE “APPLICABLE ENTITY”), TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS.  THIS MEANS THAT YOU WILL NOT BE ABLE TO BRING A CLASS, COLLECTIVE, OR REPRESENTATIVE LAWSUIT IN A COURT OF LAW BEFORE A JUDGE OR JURY OR TO APPEAL DECISIONS CONCERNING ANY DISPUTE THAT MAY ARISE WHICH IS COVERED BY THE ARBITRATION AGREEMENT AND ARE INSTEAD AGREEING TO SUBMIT ANY SUCH DISPUTE SOLELY ON YOUR OWN BEHALF TO AN IMPARTIAL ARBITRATOR.

  • INFORMAL RESOLUTION: you and the Applicable Entity will first attempt to resolve any claim informally.  Accordingly, neither you nor the Applicable Entity may start a formal arbitration proceeding for at least 60 days after one party notifies the other party of a claim in writing.  As part of this informal resolution process, you must deliver your written notices via hand or first-class mail to us at the Raising Cane’s, Attn: Legal, 6800 Bishop Road, Plano, Texas 75024.
  • GOVERNING LAW: you and the Applicable Entity agree that these terms and conditions and any Dispute you may have with the Applicable Entity, will be governed by federal law and the Federal Arbitration Act as to arbitration issues; the law of the State of Virginia for all other issues arising from or related to the Gift Card Terms, and the law of the state of Texas for all other issues, without reference to the principles of conflicts of laws thereof.  You agree that the United Nations Convention on Contracts for the International Sale of Goods (1980) and Uniform Computer Information Transactions Act (UCITA), as adopted by any state, are specifically excluded from application to this Agreement.
    WE BOTH AGREE TO ARBITRATE:  you and the Applicable Entity agree to resolve any dispute between you and the Applicable Entity or its affiliates (“Dispute”) through final and binding arbitration, with two exceptions.  First: to the extent you have in any manner violated or threatened to violate our intellectual property rights (for example, trademark, trade secret, copyright, or patent rights), or to the extent that you believe the Applicable Entity may have violated or threatened to violate your intellectual property rights, the Applicable Entity or you may bring a lawsuit solely for injunctive relief to stop intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.   Second, you may bring any matter within the jurisdiction of a small claims court or similar court in which you seek less than $10,000 in a small claims court or similar court on an individual basis without a class action and without any request for injunctive relief.
  • WHAT IS ARBITRATION: you and the Applicable Entity mutually agree to forego the delay and expense of using a court of law and choose instead to benefit from the speedy, economical, and impartial dispute resolution procedure of using binding arbitration for Disputes that arise between you and the Applicable Entity, its related and affiliated companies, successors, and assigns; and/or any current or former employee, officer, or director of the Applicable Entity or any related or affiliated company.  Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can.  If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced.  You and the Applicable Entity agree that this Dispute Resolution Section is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and will survive even if the applicable terms and conditions expire or terminate.  Any revision to or termination of the applicable terms and conditions that modify or terminate this Dispute Resolution Section shall not apply to a pending arbitration, to any claim that accrued prior to the modification or termination, or to any claim that the asserting party knew about prior to the modification or termination, except as may be required by applicable law.
    WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court.  In the event any litigation should arise between you and the Applicable Entity in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE APPLICABLE ENTITY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.
  • NO CLASS ACTIONS: Except as otherwise required under applicable law, you and the Applicable Entity agree to arbitrate any Dispute only on an individual basis and hereby waive any right to bring, participate in, or receive money or any other relief from any representative, class, consolidated, or collective proceeding (“Class Action Waiver”).  No party may bring a claim on behalf of other individuals, and no arbitrator hearing any claim under the applicable terms and conditions may: (a) without the consent of all parties, combine more than one individual’s claim or claims into a single case; (b) order, require, participate in, or facilitate production of class-wide contact information or notification of others of potential claims; or (c) arbitrate any form of a class, collective, consolidated, representative, or private attorney general proceeding.
  • WHO DECIDES WHAT CAN BE ARBITRATED: If a party violates the agreement to arbitrate by commencing an action asserting a Dispute in a court of law, then the court (and not an arbitrator) shall have the authority to resolve any disputes about the interpretation, formation, existence, enforceability, validity, and scope of this Dispute Resolution Section.  If a party complies with the agreement to arbitrate and files for arbitration without filing a complaint in a court of law, then the arbitrator shall have the authority to resolve any disputes about the interpretation of this Dispute Resolution Section for purposes of discovery or the merits of the underlying claim, but shall have no authority to resolve any disputes about the formation, existence, enforceability, or validity of this Dispute Resolution Section, including the Class Action Waiver.
  • WHAT ARE THE ARBITRATION RULES, PROCEDURES, AND COSTS: To initiate arbitration, the party desiring to pursue a legal dispute must prepare a written demand setting forth the claim(s) and deliver the written demand within the applicable statute of limitations period by hand or first-class mail to JAMS Mediation, Arbitration and ADR Services (“JAMS”) and us at the Applicable Entity, Attn: General Counsel, 6800 Bishop Road, Plano, Texas 75024.  You and the Applicable Entity agree that the arbitration shall be administered by JAMS before a single arbitrator mutually agreed upon by the parties.  Except to the extent that they are modified by the rules below, if you are an individual person, the JAMS Streamlined Arbitration Rules & Procedures that are in effect at the time of the filing of the demand (and that are available at https://www.jamsadr.com/rules-streamlined-arbitration/) will apply.
     
    The parties agree that the applicable JAMS rules are modified as follows:
    (a)          Any arbitrator must be neutral as to all parties.  Standards for the recusal of an arbitrator shall be the same standards under which trial judges are recused under Texas law.  Unless you prefer otherwise and the Applicable Entity agrees, the arbitration shall be conducted in the county in which you reside.  Or if that is not practicable, in an adjacent county as determined by JAMS.
    (b)          No party is entitled to its attorneys’ fees, except as may be awarded in a matter authorized by and consistent with applicable law.
    c)           All discovery shall be subject to any and all objections available under FRCP 26(b).  Each party shall avoid broad or widespread collection, search, and production of documents, including electronically stored information.  If a compelling need is demonstrated by the requesting party, the production shall: (i) be narrowly tailored in scope; (ii) only come from sources that are reasonably accessible without undue burden or cost; and (iii) be produced in a searchable format, if possible without undue burden or cost, and which is usable by the receiving party and convenient and economical for the producing party.  Where the costs and burdens of the requested discovery outweigh its likely benefit, considering the needs of the case, the amount in controversy, and the importance of the discovery in resolving the issues, the arbitrator shall deny such requests or order production on condition that the requesting party advance to the producing party the reasonable costs involved in making the production, subject to the allocation of costs in the final award.
    (d)          The arbitrator shall have the authority to award the same damages and other relief that would have been available in court pursuant to the law governing the Dispute(s).
    (e)          Either party shall have the right to file motions to dismiss and motions for summary judgment/adjudication.
    (f)           The arbitrator shall have the authority to issue an award or partial award without conducting a hearing on the grounds that there is no claim on which relief can be granted or that there is no genuine issue of material fact to resolve at a hearing.
    (g)          The Federal Rules of Evidence shall apply to all arbitration proceedings.
    (h)          The arbitrator must issue a decision in writing, setting forth in summary form the reasons for the arbitrator’s determination and the legal basis therefor.
    (i)            The arbitrator’s authority shall be limited to deciding the case submitted by the parties to the arbitration.  Therefore, no decision by any arbitrator shall serve as precedent in other arbitrations except to preclude the same claim from being re-arbitrated between the same parties.
    (j)            The parties may settle any dispute on a mutual basis without involvement of the arbitrator.
    (k)           If you initiate arbitration, you will pay the first $250, and the Applicable Entity will pay all other filing, administrative, or hearing fees.  If you are an individual person and the Applicable Entity initiates arbitration, the Applicable Entity will pay all filing, administrative, and hearing fees.  Regardless of which party initiates arbitration, you will remain responsible for your attorneys’ fees and costs unless the law governing the Dispute(s) provides for an award of attorneys’ fees and costs and the arbitrator determines as part of the arbitration award that you may recover a certain amount of attorneys’ fees and costs.
    If any term or condition in this Dispute Resolution Section is determined to be unenforceable or in conflict with a mandatory provision of applicable law, it shall be construed to incorporate any mandatory provision, or the unenforceable or conflicting term or condition shall be automatically severed and the remainder of this Dispute Resolution Section shall not be affected.  Provided, however, that if the Class Action waiver is found to be unenforceable, then any claim brought on a class, collective, or representative action basis shall be adjudicated exclusively in the state and federal courts located in the County of Collin, Texas, which shall be the exclusive forum for such claims.  You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

11. Limitation of Liability. GIFT CARD COMPANY, RAISING CANE’S AND ITS AFFILIATES AND EACH FRANCHISEE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE GIFT CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND GIFT CARD COMPANY’S, RAISING CANE’S OR A FRANCHISEE’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD GIFT CARD COMPANY AND RAISING CANE'S AND IT'S AFFILIATES (AND THEIR OFFICERS, EMPLOYEES, AND AGENTS) HARMLESS, INCLUDING COSTS OF ATTORNEYS' FEES, FROM ANY CLAIM OR DEMAND MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR USE OF YOUR GIFT CARD OR VIOLATION OF ANY OF THESE GIFT CARD TERMS.

12. Unclaimed Property. In the event you do not use your Gift Card for a certain period of time, Gift Card Company, or a Franchisee may be required to turn over the remaining Gift Card balance to a state under such state’s unclaimed or abandoned property law. Although your Gift Card does not expire, if Gift Card Company or a Franchisee is obligated to turn over the remaining balance of your Gift Card under a state’s unclaimed property law, by operation of law Gift Card Company/the Franchisee will be released from any further liability or obligation with respect to your Gift Card and you may be required to contact the state’s unclaimed property administrator to attempt to recover your unused Gift Card balance. To protect your right to continue to use your remaining Gift Card balance at Raising Cane’s Chicken Fingers restaurants, Gift Card Company and each Franchisee will make reasonable efforts to exempt your Gift Card from state unclaimed property laws.

13. Governing Law. The laws of the Commonwealth of Virginia, without regard to principles of conflict of laws, apply to these Gift Card Terms and use of your Gift Card. If any part of these Gift Card Terms is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

14. Changes to Agreement. Gift Card Company, Raising Cane’s and the Franchisees reserve the right to change these Gift Card Terms from time to time in their discretion without special notice to you. Notice of changes will be by reasonable means, which may be by the posting of the revised version of these Gift Card Terms on this website (“Updated Terms”). Your use of a Gift Card after Gift Card Company or Raising Cane’s has posted the Updated Terms constitutes your agreement to the Updated Terms. The Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms and will apply to your use of a Gift Card from that point forward. The date of the last update to these Gift Card Terms is always indicated near the top of the page and any change in the date of these Gift Card Terms shall constitute notice to you that the the Gift Card Terms  have changed.

15. Fraud/Violation of Terms. Gift Card Company, Raising Cane’s and the Franchisees reserve the right to refuse to honor, or to suspend or deactivate a Gift Card where Gift Card Company, Raising Cane’s or a Franchisee suspects that the Gift Card was obtained fraudulently, in violation of these Gift Card Terms, or in violation of applicable laws or other applicable Gift Card Company, Raising Cane’s or Franchisee terms and conditions.