Question 1

What is Raising Cane’s Chicken Fingers?

Accepted Answer

Raising Cane’s was founded by Todd Graves in 1996 in Baton Rouge, LA. We are a Restaurant company that has ONE LOVE® - craveable Chicken Finger meals. Cane’s is known for its great Crew, cool Culture and Active Community Involvement.

Question 2

What is the vision of Raising Cane’s?

Accepted Answer

Raising Cane’s Vision is to grow Restaurants, serving our Customers, all over the world and be the brand for craveable Chicken Finger meals, a great Crew, cool Culture and Active Community Involvement.

Question 3

What is the corporate phone number and address of Raising Cane’s?

Accepted Answer

Raising Cane’s Restaurant Support Offices

Headquarters: 100 North St. Suite 802, Baton Rouge, LA 70802 - (225) 383-7400

Dallas-Area Support Office: 6800 Bishop Road., Plano, TX 75024 - (972) 769-3100

Question 4

What does the ONE LOVE stand for?

Accepted Answer

Raising Cane’s has ONE LOVE® - quality Chicken Finger meals, and we serve them better than anyone else.

Question 5

Does Raising Cane’s have stock available to the public?

Accepted Answer

Since Raising Cane’s is a privately owned Company, we do not sell stock. However, we do appreciate your interest in Raising Cane’s and look forward to serving you again soon.

Question 6

Does Raising Cane’s use a mystery shopping program?

Accepted Answer

Yes, we currently use a mystery shopper program on a national basis.

Question 7

I need more information on your company for a school project. Can you help?

Accepted Answer

Check out our Who We Are page for more information about Raising Cane’s, including how we came to be. Other things, like recipes and internal functions of Raising Cane’s, are things we’ve worked very hard on and it’s all proprietary information.

Question 8

How can I submit feedback from a recent visit to Raising Cane’s?

Accepted Answer

Please see our Contact Us page for how you can submit feedback.

Question 9

What type of payments do you accept at Raising Cane’s?

Accepted Answer

We accept Raising Cane's gift cards, cash, MasterCard, Visa, Discover and American Express. (Accepted credit cards may vary depending on location.)

Question 10

Where can I find the Caniac Club Terms and Conditions?

Accepted Answer

Please click HERE to view the Caniac® Club Terms and Conditions.

Question 11

What is the Caniac® Club and what are the benefits?

Accepted Answer

The Caniac® Club is a Customer appreciation email program that has been developed to provide our Customers with special benefits for being a member. Such as… First to Know Brand News Win Unique Prizes & Tickets to Local Events Birthday, Anniversary & Seasonal Offers Exclusive Discounts on Cane’s Gear®

Question 12

Do I get an offer when I sign up for Caniac® Club?

Accepted Answer

Effective August 12th, 2024, we no longer provide an offer for signing up for Caniac® Club. There are still many perks for subscribing including offers for your birthday, Caniac® Club anniversary & seasonal offers throughout the year as well as chances to win unique prizes, Cane's Gear®, etc. You must register your card, select your favorite Restaurant, and opt into receiving emails to receive offers.

Question 13

Can I receive offers without receiving emails?

Accepted Answer

You must be opted in to receive emails in order to receive any of the perks of being a Caniac® Club member.

Question 14

How do I get a Caniac® Club card?

Accepted Answer

You can visit a participating Raising Cane’s location and ask a Crewmember for a Caniac® Club card.

Question 15

What are visits, and can I redeem them for anything?

Accepted Answer

A visit is marked on your account every time you swipe your Caniac® Club card when making a purchase at a Raising Cane’s. The Caniac® Club does not currently give offers based on how many visits you have had in the past or how many purchases you have accumulated. While we do not reward Caniacs® based on number of visits, we are happy to add a visit to your account for tracking purposes if you forgot to swipe your Caniac® Club card. Simply contact Customer Relations and provide the date of your visit and your Caniac® Club card number.

Question 16

I lost my Caniac® Club card. What do I do?

Accepted Answer

No problem! You can get a new Caniac® Club card and combine it with your current account, so you don’t lose your account history. Just pick up a new Caniac® Club card at your favorite Raising Cane’s location and ask a Crewmember to activate the Caniac® Club card. Then log in to your account HERE (raisingcanes.myguestaccount.com) and combine your new Caniac® Club card to your existing account and continue receiving the benefits of being a member of the Caniac® Club. Here are the exact procedures to follow: Visit a participating Raising Cane’s and ask a Crewmember to activate a new Caniac® Club card. This must occur in order to add it to your existing account.  Log in to your Caniac® Club account.  Click the “Add Card” button and enter your new Caniac® Club card number.  Click “Submit” to confirm you would like to merge the new card to your account.  Continue enjoying the benefits of the Caniac® Club with your new Caniac® Club card!

Question 17

How do I redeem my offers?

Accepted Answer

All offers will be loaded onto your Caniac® Club account and can be redeemed by swiping your Caniac® Club card at your Raising Cane’s Restaurant. If you have your account linked to your Mobile Ordering account, you can redeem it when placing an order online or by asking a Crewmember to scan your digital QR Code within the Raising Cane's app.

Question 18

How will I know my Caniac® Club card has been loaded with an offer?

Accepted Answer

All offers are communicated via email. Raising Cane’s will send you an email to the email address associated with your account notifying you when you have an available offer and when it will expire. You must be opted in to receive offer emails for us to notify you of these offers and for the offer to be loaded to your Caniac® Club card.

Question 19

What happens if I forget my Caniac® Club card at home but I know I have a reward on it – can it be redeemed?

Accepted Answer

Unfortunately, our system will only allow us to redeem an offer with your physical Caniac® Club card or by showing your digital QR Code within the Raising Cane’s online ordering account or app. We are unable to look up your account via phone number, email address at the Restaurant.

Question 20

If I use the app or order online, do I still need my Caniac® Club card at the restaurant?

Accepted Answer

No, if your Caniac® Club account is linked to your Raising Cane’s account then you can scan the QR code within the app or place an online or mobile order.

Question 21

I forgot my password. How do I get a new one?

Accepted Answer

Simply go to the Caniac® Club account login screen HERE (raisingcanes.myguestaccount.com) and click the ‘forgot password’ link.

Question 22

I forgot my username. How do I get a new one?

Accepted Answer

Our Customer Relations team can assist with looking up your username.

Question 23

Will you sell the personal information I supply when I register for the Caniac® Club?

Accepted Answer

No. The information we receive will not be sold or used for any other purpose than the Caniac® Club.

Question 24

I am receiving error messages when I complete the registration form.

Accepted Answer

If you are receiving error messages, it might be because the username or email address already exists. Also, make sure all required fields are completed.

Question 25

Other questions?

Accepted Answer

If you have any other questions regarding the Caniac® Club, please contact us.

Question 26

Does Raising Cane’s donate food or other items for Community events or sponsor  organizations or events?

Accepted Answer

At Raising Cane’s we are actively involved in every community we serve. Requests for financial support, sponsorships, products or gift cards are funded through your local Raising Cane’s by submitting a request for support within our Community Request System. You can access the Community Request System by going to the Community Partnerships page on our website and clicking on the button to the "Register or Sign In" button.

Question 27

How do I submit a request?

Accepted Answer

You can submit a request by going to our Community Partnerships page and clicking on the  "Create an Account" button. Once you have created an account, you can submit your request by clicking on the red “New Community Request” button at the top right corner of your account page. Fill out the required details and provide as much information about your request as you can so that our Crew can better help fulfill your request.

Question 28

Do I have to create an account in order to submit a request?

Accepted Answer

Yes, we do require that all Customers create an account in order to submit their request for support. This will allow us to better support your request and help to provide you with regular updates about your request status.

Question 29

Which events within my Community will Raising Cane’s sponsor?

Accepted Answer

Raising Cane’s supports thousands of local and national causes, organizations and events each year. While all requests are considered, the key areas that we focus our Community involvement are: Enhancing Education Pet Welfare Feeding the Hungry Promoting Active Lifestyles Business Development Entrepreneurship We also know that our Communities are all unique and some needs may not fall into the categories above. That is why we have our sixth area of focus, “Everything Else.” Submit your request today to get in touch with one of our local Restaurant representatives to discuss how we can support your organization.

Question 30

How far in advance should I submit my request for support?

Accepted Answer

The more advance notice that you can give our Crew to plan and support your event the better! While there is not a set rule, we highly recommend submitting your request a minimum of 4 weeks in advance. However, we know that sometimes support might be needed with a quicker turnaround time and we will do our very best to support if we can.

Question 31

I created an account and am trying to submit a request but am having trouble adding my organization information. What do I need to do?

Accepted Answer

If this is your first time submitting a request, check the box for “Create new Organization” on the left-hand side of the form and fill in the required information. If you have already submitted a request and are submitting a new request for the same organization you previously submitted one for, you can simply type your organization name within the “Organization Name” field on the left-hand side of the form. You can use your account to submit requests for multiple organizations that you support.

Question 32

Why is a Restaurant being automatically selected for my request?

Accepted Answer

We route requests based on the event address you enter, or the organization address you enter if you do not have an event address. We do this to help make sure that your request can be supported by the Restaurant that makes the most sense based on the distance to your event or organization address.

Question 33

My organization address or event address is not being accepted or recognized within the form. What do I do?

Accepted Answer

Please make sure you use only non-abbreviated address information within the form when submitting your request. Sometimes it may help to look up your address on Google Maps to check for accuracy. If your address is not recognized, your request may not be routed correctly. For Customer Support, please visit our Contact Us page for information.

Question 34

How do I check the status of my request?

Accepted Answer

You can check the status of your request by logging in to your account HERE, using the same login information you created when you set up your account to submit your request. Once in your account, you can select “My Request” in the red side menu bar and choose the request you are wanting to view. You will be able to see the status of your request, as well as the Restaurant it was assigned to in the left-hand information bar.

Question 35

I have not heard back from the Restaurant. What should I do?

Accepted Answer

Please give our Restaurants three to five days to respond to your request. If you have not heard back after five days or if you need a response sooner due to request timing, you can send a message in the system directly to the Restaurant or use the listed Restaurant contact information to contact the Restaurant the request was sent to.

Question 36

The status of my fundraiser says "Pending." What does that mean?

Accepted Answer

If the status of your request says "Pending," that means your fundraiser request has not been reviewed by the Restaurant Leader of your Restaurant. Please allow for three to five days for the Restaurant Leader to review your request and respond with next steps.

Question 37

How do I know if my request has been approved?

Accepted Answer

The Restaurant Leader or another Raising Cane’s representative will reach out and confirm the details of your request. If the request is approved, you will receive a confirmation email stating it has been approved. The status of your request within your account will also change to "Event Scheduled".

Question 38

I am having issues with creating my account or resetting my password. What should I do?

Accepted Answer

If you are having issues with creating your account or resetting your password, please reach out to our Customer Support for assistance by visiting our Contact Us page.

Question 39

Can Raising Cane’s help me with a fundraiser for my cause?

Accepted Answer

Yes! Raising Cane’s loves to host fundraisers at our Restaurants to support your organization. You can submit a fundraiser request by creating an account and submitting your request HERE. Please note in your request that you are wanting to hold a fundraiser at Raising Cane’s. Also select the Raising Cane’s location you would like to host the fundraiser under "event address" in the request form.

Question 40

What will my organization receive by partnering with Raising Cane's for a fundraiser?

Accepted Answer

15% of Net Sales* brought in by your fundraiser will be donated directly to your organization. People attending your fundraiser will need to mention that they are at Raising Cane’s to support your organization or input the fundraiser mobile code when ordering online or through the app during the designated fundraiser times. A check will be issued 3-4 weeks after your event.  Minimum donation amount will be 15% of the Net Sales* donated directly to your organization. Not valid on kiosk orders or Catering orders. *”Net Sales” means the purchase price of food and beverages sold during the event to customers who (i) mention your organization when ordering in person or (ii) use the code RCFUND96 when ordering online or in the Raising Cane’s app. The purchase price excludes special or limited time offers, discounts, returns, and taxes. “Net Sales” does not include gift cards and retail merchandise purchases.

Question 41

What types of organizations qualify for fundraisers with Raising Cane's?

Accepted Answer

We partner with all types of non-profit organizations for fundraisers, including schools, parent/teacher organizations, faith-based organizations, pet welfare organizations, youth sports leagues, scout groups, sororities & fraternities, food banks, health improvement organizations (i.e., cancer societies, American Heart Association, etc.) and more. We do not offer fundraisers for individuals, political activities or for-profit organizations.

Question 42

What official paperwork do I need to include with my request for a fundraiser at Raising Cane's?

Accepted Answer

You must include a W-9 with your Community Request. To obtain a W-9 form, click HERE. To get your Employer Identification Number or your Taxpayer Identification Number, you will need to contact the leadership of your organization (i.e., School Activities Director, President, etc.). Additionally, you will be forwarded a Fundraiser Contract after approval of the event, which you must sign and return to Raising Cane's.

Question 43

When can my organization host an event at Raising Cane's?

Accepted Answer

Raising Cane's typically schedules fundraisers Sundays through Wednesdays every week. Submit your request and our Crew will work with you to find a date that works best for everyone.

Question 44

How often can I schedule fundraisers?

Accepted Answer

There is not a set limitation on the number of fundraisers that may be scheduled in the future. The key is that the event is successful, so schedule one fundraiser at a time and evaluate the success of the event with the Restaurant Leader of your Raising Cane's.

Question 45

How long will my fundraiser last?

Accepted Answer

There is no set time limit on fundraisers; however, they are typically scheduled for a 3-4 hour period during the week on any day, Sunday through Wednesday. Specify the time period that works best for your organization on your Community Request, and the Restaurant Leader from your Raising Cane's will discuss timing with you when confirming your request.

Question 46

Are any support materials provided by Raising Cane’s so I can promote my event? How do I get it?

Accepted Answer

Yes, a digital web page and a flyer will automatically be sent to you upon approval of your fundraiser. The flyer will be in PDF format, so you can print it and distribute as many as you like. Please reach out to your Raising Cane’s contact supporting your request if you did not receive the web page link or flyer.

Question 47

Are there other promotional materials available to help me promote my event?

Accepted Answer

Yes, there are other materials that you may request from the Restaurant to promote your event. These items require several weeks’ advance notice, so if you want to order any of these items, please work with the Restaurant Leader of the Raising Cane’s where you are having the event or your Raising Cane’s marketing contact. Additional promotional materials include:   Stickers   Yard signs   Classroom sign-up sheets   Flyers   Social posts   Banners

Question 48

How do I cancel my fundraiser?

Accepted Answer

You may cancel your fundraiser with a minimum of 72 hours' notice prior to the scheduled event by notifying the Restaurant Leader of the location you had your fundraiser Event scheduled for. Once the cancellation is confirmed, your request status will be changed to "Canceled".

Question 49

When will I receive the proceeds from my fundraiser?

Accepted Answer

Please allow four to six weeks for processing your fundraiser check (does not include delivery time). If it has been more than eight weeks since your event and you still have not received a check, please contact the Restaurant Leader of the Raising Cane’s where you conducted the event.

Question 50

Will Raising Cane's conduct a fundraiser at my location?

Accepted Answer

Raising Cane’s can help support off-site fundraisers in different ways, like selling lemonade at a school festival and donating a portion back to the school. Please create an account and submit your request for support HERE and a Raising Cane’s representative will reach out to discuss ways we can support your request.

Question 51

I’m trying to create an account but I keep on getting an error message. What should I do?

Accepted Answer

Confirm that you do not already have an account created. If you created an account for Online Ordering, Raising Cane’s App, or Canes Gear site, you should use that same username and password to sign into the Community Request System.  If you continue to have issues with creating your account, please reach out to our Customer Support for assistance by visiting our Contact Us page.

Question 52

How can I ensure that my fundraiser is a success?

Accepted Answer

Plan ahead – At least a month in advance so you have enough time to spread the word and get it on as many people’s calendars as possible.  Use your pre-designed flyer and web page to get the word out at least 30 days prior to the event – Make sure that your fundraiser followers mention your organization when they visit or use the fundraiser mobile code when they order online or through the app during designated fundraiser times.   Promote the event aggressively – Use your school or organization website and social media, such as Twitter and Facebook, to get the message our to a large audience and hand out as many flyers as possible.   Remember, the more people who participate, the more money your organization receives in return!

Question 53

How do supporters participate in the fundraiser if they choose to order online or through the app?

Accepted Answer

Customers can input the provided mobile code when ordering online or through the app during the designated fundraiser times for your organization to receive 15% of the Net Sales* from that transaction. The code should be entered and applied using the Fundraiser Code dropdown option located within your order basket prior to checkout.   Minimum donation amount will be 15% of the Net Sales* donated directly to your organization. Not valid on kiosk orders or Catering orders. *”Net Sales” means the purchase price of food and beverages sold during the event to customers who (i) mention your organization when ordering in person or (ii) use the code RCFUND96 when ordering online or in the Raising Cane’s app. The purchase price excludes special or limited time offers, discounts, returns, and taxes. “Net Sales” does not include gift cards and retail merchandise purchases.

Question 54

Are gift card and/or retail purchases included in the percentage of sales donated back to my group if a supporter mentions the organization?

Accepted Answer

Unfortunately, gift card and retail purchases are excluded from fundraisers. Fundraiser donations are based off the purchase price of food and beverages sold during the event for the purpose of supporting your organization.

Question 55

How do I get my W-2 Form?

Accepted Answer

Current Crewmembers – Your electronic W-2 will be available by logging into Workday. Reference the Workday Reference Aid HERE.  If you did not consent to receive your W-2 electronically then your W-2 will be mailed to the current Home Address in Workday by January 31, 2024.  Former Crewmembers – Your electronic W-2 will be available by logging into the ADP Portal.  If you did not consent to receive your W-2 electronically then your W-2 will be mailed to the current Home Address in Workday by January 31, 2024. Former Crewmembers – If you are a former Crew Member and do not have an account with ADP, simply create one selecting 'Get Started' button.

Question 56

When will I get my W-2 Form?

Accepted Answer

2023 W-2’s will be posted electronically or mailed by January 31, 2024.

Question 57

I either didn’t receive or I lost my W-2 Form, what do I do?

Accepted Answer

All printed W-2 forms are postmarked by January 31st. Please allow a minimum of two weeks to receive the W-2 via the U.S. Postal Service. Current Crewmembers – An electronic copy is available by logging into Workday. Reference the Workday Reference Aid HERE.  Former Crewmembers – An electronic copy is available by logging into the ADP Portal.  If you would like a printed copy, please reach out to W2Help@raisingcanes.com and include the following: 1.       Name 2.       Last 4 Digits of Social Security Number (please do not send your full social security number via email) 3.       City and State of the Restaurant where you worked 4.       Your Current Mailing Address (including Apt # or Unit #) City, State & Zip Code

Question 58

My address on the W-2 is incorrect, what should I do?

Accepted Answer

A corrected W-2 is not required for a change in address. If you need to change your address, reach out to W2Help@raisingcanes.com and include the following: 1.       Name 2.       Last 4 Digits of Social Security Number (please do not send your full social security number via email) 3.       City and State of the Restaurant where you worked 4.       Your Current Mailing Address (including Apt # or Unit #) City, State & Zip Code

Question 59

The Name or Social Security Number is wrong on my W-2, what should I do?

Accepted Answer

The name and social security number printed on your W-2 must match the information on your Social Security Card. Once a name or social security number correction has been completed, a W-2C will be provided to you. Please allow a minimum of two weeks for processing. Current Crewmembers – Initiate the applicable change in Workday  Legal Name Change:  Click on the Personal Information worklet In the Change section, click Legal Name  Enter changes & attach social security card Social Security Cards are required to be attached before the change can be submitted  Edit SSN/Government ID: Click on the Personal Information worklet In the View section, click About Me  In the red menu bar on the left, click Personal In the top menu bar, click IDs Click Edit In the dropdown menu, Change My Government IDs  In the National IDs section, enter the social security number listed on social security card into the Add/Edit ID field Attach social security card Social Security Cards are required to be attached before the change can be submitted  Click Submit 
 Former Crewmembers – Send a copy of your Social Security card to W2Help@raisingcanes.com and request a W-2 correction.

Question 60

My wages on my W-2 do not match my final check stub of the year or I was shorted pay. How do I research this to see if there is a problem?

Accepted Answer

The W-2 reflects taxable earnings while the check stubs reflect total earnings. Your Form W-2 is a summary of the taxable earnings received in a calendar year. For the calendar year 2023, paychecks dated 01/03/23 – 12/30/23 are included on the 2023 W-2.

Question 61

The check for the last two weeks of 2023 is not included on my W-2. Is this correct?

Accepted Answer

Yes, this is correct.  The W-2 Form is based on paycheck date, not pay period dates. Any compensation paid to you in 2023 is considered 2023 income. The pay period beginning 12/21/23 was paid on 1/10/24 and is therefore not considered income for 2023. It will be part of your 2024 W-2 Form.

Question 62

My W-2 does not reflect my current salary. How come?

Accepted Answer

Your W-2 does not reflect your annual salary; it reflects taxable, calendar year wages. The fiscal dates that your W-2 covers are from 01/03/23 – 12/30/23.

Question 63

What if I didn’t have any federal or state taxes withheld according to my W-2?

Accepted Answer

You may not have had any federal and state withholding taxes if you claimed a withholding exemption, dependents, and or made adjustments for other tax credits/deductions on your W-4 form for the year. In addition, if your earnings are under a certain threshold, you may not have been subject to any federal and state withholding taxes.

Question 64

I worked at more than one Raising Cane’s this year, will I receive separate W-2 forms from each Restaurant?

Accepted Answer

You will receive one W-2 that includes the combined wages and taxes withheld for all Company owned Restaurants during the calendar year.

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