Frequently Asked Questions

Caniac® Club

Caniac® Club

Q. I have not received my Free Box Combo for registering, when will I receive it?

A. Your Free Box Combo will be loaded onto your card approximately 48 hours after you complete your registration for Caniac® Club, and you should receive an email notifying you that you have received this offer.  Please ensure that you have opted in to receive emails by logging in to your account at Go to Edit Account Information, and select "Yes, I would like to receive emails and exclusive offers from Raising Cane's Caniac Club."  This will ensure that you receive notification of your Free Box Combo and any future offers loaded onto your card.  We also recommend that you add to your Address Book in order to ensure that your spam filter is not preventing you from receiving Caniac Club promotions.

You can also log in to your account any time to see if you have any offers loaded.


Q. I lost my Caniac® Club card, what do I do?

A. Lost your card? No problem! You can get a new card and combine it with your current account so you don't lose visits or offers.

Just pick up a new card at your favorite Cane's location. Then go online to to register the new card and continue receiving the benefits of being a member of the Caniac® Club.  Here are the exact procedures to follow once you have your new card:

1.         Go to

2.         Click Caniac Club>Register Your Card

3.         Enter your card number

4.         Enter the email address for your registered card

5.         Enter your information to confirm that it is your account

6.         Click “Yes, Send Email to Combine”

7.         Check your email for a link to complete the process

If you have any other questions regarding the Caniac® Club please visit the Caniac Club page or email us at

*Raising Cane’s, ONE LOVE, The Box…are federally registered trademarks of Raising Cane’s® USA, LLC.